Amazon.com: Customer reviews: Apple AirPods Pro (2nd Generation) Wireless Earbuds, Up to 2X More Active Noise Cancelling, Adaptive Transparency, Personalized Spatial Audio, MagSafe Charging Case, Bluetooth Headphones for iPhone
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Customer reviews

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Apple AirPods Pro (2nd Generation) Wireless Earbuds, Up to 2X More Active Noise Cancelling, Adaptive Transparency, Personalized Spatial Audio, MagSafe Charging Case, Bluetooth Headphones for iPhone

Apple AirPods Pro (2nd Generation) Wireless Earbuds, Up to 2X More Active Noise Cancelling, Adaptive Transparency, Personalized Spatial Audio, MagSafe Charging Case, Bluetooth Headphones for iPhone

byApple
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Top positive review

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Seth
5.0 out of 5 starsGreat headphones, way better than the 1st gen airpods pro
Reviewed in the United States 🇺🇸 on March 21, 2023
A while back I was looking for a set of noise cancelling headphones because I was going to take an international flight. I bought a couple pairs, including the 1st generation Airpods Pro. The second generation came out at almost the same time so I returned the 1st gen and spent the extra money to get these.

And wow, what a difference. They fit great, these are the only earbuds that ever have fit me (including the 1st generation airpods pro). They come with multiple ear tips too, and I've been able to find a combination that suits me.

The gimmicky features aren't that interesting to me, like the spatial audio and taking a scan of your ear or whatever. These are also supposed to auto switch between devices, that's never worked right (but really I prefer to switch manually anyway). I don't have a device with a u1 "find stuff" chip, so I haven't tried that. Fortunately I haven't needed to either.

What I like is the sound quality, which is very good, it has a rich range of highs and even somehow manages to get some pretty good bass in the lows. I also like the portability, and (compared to the first gen) I love the silly lanyard hole so I can put a strap on the case so I don't drop it.

But what really shines is the noise canceling. I find better than all of the over the ear ANC headphones I've tried, including some of the very expensive Bose and Sony headphones. And even in the case where it might not be quite as good, the fact that they are tiny and portable makes the utility so much higher. I've used these when using power tools, on airplanes, on trains, the freeway, or sometimes when my kids are talking (kidding (sort of)). The noise canceling is actually good enough that if someone is standing right in front of you and talking at a normal level, you almost can't hear them at all. And in extremely loud environments like airplanes, these cut the noise down better than some of the noise-cancelling headsets made for pilots and crew that I've used.

The transparency mode is also extremely good, way better than the first gen. And, it's a great deal more comfortable wearing these with transparency mode on (it makes my ears feel less "plugged").

Making calls is good too. Other people say that they didn't know that I was on headphones.

These also don't get "warm" in my ears either, something that I've noticed with other earbuds and over-the-ear cans.

The battery life is also fine. The specs say 4-5 hours or something, but that's plenty. Even on a long flight I usually won't be wearing them the for more than a couple hours at a time.

Tip: If you have an Apple Watch, you can charge the Airpods' case using the Apple Watch charger. I recently discovered this by accident.

If I had a complaint, it's that sometimes I'd prefer that they had a physical connection to a wire that was around my neck, so I could take them out for a sec without worrying about dropping them. That and they are quite expensive if all you want to do is listen to music. But if you don't mind the price tag and want an extremely nice set of earbuds, these are it.
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Top critical review

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John Cuyle
3.0 out of 5 starsNoise cancelation works well. Transparency mode does not.
Reviewed in the United States 🇺🇸 on October 12, 2022
My use case for these is as daily wear headphones, particularly while working in an office. I have AirPods Gen 1 and I'm quite fond of them, but I'm also a fan of active noise cancelation. I am a pilot and I've used headsets with active noise cancelation (mostly Lightspeeds) for about 15 years now (I was an early adopter) and I also use electronic hearing protection while shooting. The AirPods Pro 2 are significantly cheaper than aviation headsets but roughly in the price range of shooting headsets so I thought I had a pretty good idea what I was getting into with these - i.e. ear buds that offered an active noise cancelation that was not necessarily useful for hearing protection (they have no rating) but offered something like the active noise cancelation I'm used to from my Lightspeed aviation headset (in noise canceling mode) and something like the noise reduction with voice passthrough that I'm used to from my Sordin shooting headset when in transparent mode.

Noise reduction mode delivers shockingly well. It does a very good job of shutting out ambient noise. Someone watching TV in the background? Significantly muted. HVAC/fan/PC noise? Gone. They're good enough that I'm probably going to wear them in my car since my Apple Watch informs me that my car is a loud enough environment that I'm vulnerable to long term hearing damage (it's a convertible, the exhaust is quiet but there's a lot of wind noise and the top doesn't do much to quiet other people's exhausts) and despite lacking a rating the rubber earpieces offer some passive noise reduction and the active may well be enough to take the edge off the poorly muffled motorcycles that seem to love to pace me right next to my left ear for miles on end.

Update: Not sure whether they’ve quietly updated their algorithms or just adjusted the default tuning in the background, but transparency mode is now usable. It still ought to support volume control, like active electronic hearing protection does. /Update

Transparency mode, on the other hand, is a massive disappointment. The idea behind transparency mode is, essentially, a not-rated-for-hearing-protection version of what you get with a pair of Sordins except instead of passive noise reduction with ambient noise passthrough (with processing to filter out sharp sounds, normalization, and clipping and filtering of loud sounds) and a volume control, so that ambient non-noise sound can be anywhere from significantly muted to amplified enough to cut through a pair of passive ear plugs worn under the electronic muffs. You sort of get a version of that. The AirPods Pro 2 add active noise reduction on top of it. Unfortunately, it's tuned very poorly. The default transparency mode plus "active transparency" perform something like what a pair of Sordins does in terms of clipping maximum volume but there's no volume control. You get a volume level that is basically slightly louder than ambient but with maybe some reduction of low range sounds and, crucially, a significant boost to mid and particularly high range sounds. HVAC noise is actually worse in transparency than it is when you're not wearing the AirPods at all. It also has an extremely unfortunate effect on keyboard sounds. A typical keypress is sort of a dull, low, clack. The default transparency settings turn it into a louder, shriller, sharper click. My keyboard, which I never really thought about before, is actually quite unpleasant in transparency mode. In general, the default transparency mode is probably something one would only use for very short periods such as a temporary interaction with someone (e.g. long enough to order coffee). For longer term use it's unpleasant enough that you would simply pull the AirPod out rather than switch modes. This is unfortunate as it largely undermines the entire sales pitch for the AirPods Pro. They aren't something you could put in and leave in with transparency enabled while on a walk with a friend and carry on a conversation with someone while preventing your ears from being hurt by a passing vehicle that's had its exhaust system compromised or wear in the office listening to music and switch to transparency mode to have a conversation with some coworkers. It amplifies background noise (again, keyboards become particularly unpleasant) enough that you're much better off simply taking them out, exactly as you would have with the old first gen airpods.

There are custom adjustments for transparency (inexplicably buried a couple layers deep in accessibility settings rather than in the AirPod configuration menus) and they... help. Sort of. It's possible, with some fiddling (the best settings I found were maximum ambient noise reduction, zero amplification, and darkest sound settings, conversation boost disabled) to configure transparency such that it actually does a much better job of muting unwanted ambient sounds (you can get rid of the HVAC again) and retaining clear voice passthrough and even acceptable music passthrough, but even after spending an hour or so playing with all of the available configuration options I cannot find one that allows me to leave transparency enabled while typing. It just makes keypresses to shrill, sharp, and loud. There's a pretty significant amount of processing power built into these for their tiny size, though, so hopefully Apple will be able to update their algorithm such that you can wear them while using a computer. Honestly, given that Apple sells computers, it's kind of shocking that they were released in this state, but here we are. (It's worth noting that part of my disappointment comes from the Sordins I have being totally usable in similar situations (but lacking bluetooth and also obviously being industrial hearing protection) and I also have a set of Walker's digital hearing protection that does have Bluetooth and is much better at ambient sound passthrough (at half the price) but having disappointing sound if you want to listen to music on them.

tl;dr Buy them if you have an iPhone and want good active noise cancelation in a very compact package with good battery life, and decent sound for music. If you're buying them as something you could wear to get, essentially, some background noise reduction and loud noise reduction in an office setting while still being able to talk to coworkers with them in - their weird tendency to actually amplify certain unpleasant frequency ranges in transparency mode makes them poorly suited for this application.

Update: See Above
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From the United States

Brad Hendrickson
2.0 out of 5 stars TOTAL CRAP WITH ANDROID
Reviewed in the United States 🇺🇸 on March 10, 2023
Style: EarbudsVerified Purchase
Well. I bought these -- my first (and surely last) Apple product ever -- as a gift for someone who ended up preferring a different brand instead. So, I thought I'd give them a whirl with my S22 and see how great they really were.

For starters, the EQ was obnoxiously scooped but Android's built-in 'Adapt Sound' feature came to the rescue. (ANYONE WITH ANDROID SHOULD BE DOING THIS WITH EVERY DEVICE THEY PAIR TO!)

The ANC was fine, but nothing resembling any over-the-ear headphones (and also nothing close to Sennheiser's MTW3 buds). The transparency mode was quite well done. But. Pretty much every last remaining feature is blocked from being used or adjusted without pairing to an Apple device. How cute. Perhaps punishing all those who stray help keep the Ecosystem Cult waters pure, but good grief. I just wanted a great pair of earbuds and I most certainly did not get that.

Also, with endless white earlobe-dripping clones of these *also* being made in the obnoxiously unsubtle hard-to-keep-looking-great white, there's really no point in Apple continuing to offer them in only one color. Something a bit more subtle would be nice. These strike me as a mediocre-sounding, spitefully Android-incompatible, overpriced status symbol whose unwanted look of an attention-seeking status symbol is depleted by a market flooded with knock-offs. If they came in a reasonable color and worked fully with Android that would be one thing, but to be this far into Apple's international tax-dodging empire and STILL have them go out of their way to insist upon themselves... no, thank you.

I've enjoyed the Sennheisers a great deal more and friends with other leading competitors' buds have said they're quite pleased as well. For that matter, both Soundcore/Anker and EarFun have some REALLY great values for the money (and, with Android's built-in 'Adapt Sound' you can really improve on their stock EQ).

I've often watched Apple Events live, respecting the absolute heck outta their brilliance. But now? I feel like a chump for the purchase and they seem to be coasting on the very, very safe assumption that iPhone users will never stray and find out what they're missing with other manufacturers' buds.
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Todd Clarkson
2.0 out of 5 stars WARNING about Active Noise Cancellation (ANC)
Reviewed in the United States 🇺🇸 on September 29, 2022
Style: EarbudsVerified Purchase
I received the AirPod Pro 2’s today and was stoked. I have 1st generation so this was gonna be an upgrade for me. At first, I couldn’t get them in my ear to feel secure, but I changed the tips to large seemed to help a bit. It was still a bit awkward at times because I was never sure how secure they were in my ear (even if the test feature in settings said the fit was good).

Here is why I am returning the item in less than 6 hours - Active Noise Cancellation (ANC).

The feature is pretty brilliant and works really well. However, when it was activated, it make me feel dizzy & unbalanced. After doing some Googling, I discovered I am not the only one who experiences this issue with ANC tech. It’s my understanding that the headphones are actively taking frequencies happening in your environment, flipping the phasing to cancel out unwanted frequencies, & distributing that sound to your ears. This effect can throw off your brain.

I’ve read that ANC could take up to 2 weeks of getting used to & some people might never get used to it. Honestly, I don’t play that for a few reasons:
1. I personally get motion sickness in vehicles so why put myself through that?
2. As cool as the tech is, I don’t want to use a device that can trick your brain like this. It feels weird to make this compromise with your body at the sake of technology
3. I’m a musician and I don’t want adapting to this to affect my ability to hear certain frequencies (doubt this is an issue, but it ‘feels’ like a concern)

At the end of the day, I’m disappointed. This is the first Apple product I’ve been unsatisfied with in…I can’t remember how long. It’s not the fact the tech is inferior; quite the opposite. It’s the fact there’s no language on their site about sensitively to ANC. I had no idea ANC could do this to a person. In all the reviews I’ve read and watched, no one mentioned this.

Could I use them without this feature? Sure, but having it for only the Adaptive Transparency is not worth it (plus, this kind of made me feel weird too? Made it takes used to getting used to?). You’re paying for these features, so it doesn’t make sense to own the AirPod Pro’s if I can’t use them.

For me, what makes my situation even worse, is that people are saying the AirPod 3’s don’t fit the same as the AirPod 1 & 2. I love the fit of my AirPod 1’s & I feel like I’m out of options because I’ve heard the AirPod 3’s sound much better than the 2’s.

Anywho, I hope this review helps as a warning to people who experience motion sickness or vertigo in their daily lives - you may have a similar experience as me.
16 people found this helpful
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lmllig
2.0 out of 5 stars I have had nothing but problems even after replacement
Reviewed in the United States 🇺🇸 on March 11, 2023
Style: EarbudsVerified Purchase
I don’t believe I will ever purchase AirPods again to be honest.

The entire purpose for purchasing these was due to the noise cancellation and accessibility settings for my disability. Not only has the noise cancellation only gotten worse over time, but there is always a static noise in the background making my ears ring and giving me anxiety.

Of course, you would think that you could just get a replacement? I have contacted Apple support at least seven times since I purchased these headphones. They have been sent in for repair at least three times and completely replaced the last time. The same issues persist: static, barely there noise cancellation, case refusing to reset, one or both headphones not charging, and more. Even worse, the replacements I have received all were dirty, the case was literally covered in crumbs.

I don’t understand how this can happen when I do not use my headphones in a way other than what they were designed for. I don’t ever get them wet, I always keep them covered and clean, and I am using an iPhone XR which is compatible and gets the latest iOS. If the issues with the headphones are due to having a slightly older phone, then Apple support should be able to help me with this. Instead they keep giving me the run around and treating me like I enjoy losing access to my AirPods for days or calling them with all of these problems.

I am getting a new phone soon. If I get a new phone and I have all of the same issues, I know that this is just a faulty product and Apple is not the reliable company I thought they were. I hate this because I really wanted this to work, but I don’t think this product has been tested enough.
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Ryan
2.0 out of 5 stars Air pods did not come new!
Reviewed in the United States 🇺🇸 on April 16, 2023
Style: EarbudsVerified Purchase
I believe these air pods are not exactly brand new. I was excited to open my new air pods but I remembered that isn’t the air pod box supposed to come wrapped in plastic paper? Mine didn’t come with that. I then noticed that there were a lot of scuffs and marks on the box. I opened the air pods out of the box and where it says, “Designed by Apple in California”, I flipped it and there was dust on there. I opened the air pods and everything seemed new. I tried the noise cancelation, the normal mode, and transparency mode, and they all worked fine. After a few hours later of using my air pods, I noticed that my music disconnected from my air pods and started playing on my iPhone. Keep in mind I was using Apple Music. This happened only twice. I strongly believe that these were most likely returned and I am not very happy with this purchase.
Customer image
Ryan
2.0 out of 5 stars Air pods did not come new!
Reviewed in the United States 🇺🇸 on April 16, 2023
I believe these air pods are not exactly brand new. I was excited to open my new air pods but I remembered that isn’t the air pod box supposed to come wrapped in plastic paper? Mine didn’t come with that. I then noticed that there were a lot of scuffs and marks on the box. I opened the air pods out of the box and where it says, “Designed by Apple in California”, I flipped it and there was dust on there. I opened the air pods and everything seemed new. I tried the noise cancelation, the normal mode, and transparency mode, and they all worked fine. After a few hours later of using my air pods, I noticed that my music disconnected from my air pods and started playing on my iPhone. Keep in mind I was using Apple Music. This happened only twice. I strongly believe that these were most likely returned and I am not very happy with this purchase.
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Uzoma N
2.0 out of 5 stars I really wish I could like these
Reviewed in the United States 🇺🇸 on March 8, 2023
Style: EarbudsVerified Purchase
There’s so much good about these headphones. They have great sound quality, they’re durable, they don’t fall out my ears, the noise cancellation is incredible. I just really want to like these headphones, but they have one issue that just tanks my user experience, and that’s their connection issues

I upgraded from the first gen AirPod pros because they would frequently be connected to my phone, but not play any sound. Instead, the sound would come from my phone’s speaker, it would take all matter of troubleshooting to get them to work. Oddly they don’t connect properly at all depending on my location in a house. This problem persists with no changes for these AirPods, and I even upgraded my iPhone a few months into owning these partly because I thought it was my phone.

This issue doesn’t happen all the time, but occurs often enough to be extremely annoying. It brings a perfectly good 5 stars down to 2. When it works, it works wonders. When it doesn’t, it’s the biggest inconvenience I’ve had with any pair of headphones before.

And yes, I restarted my phone, unpaired then repaired the AirPods, etc. Everything in the book.
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Casey
VINE VOICE
2.0 out of 5 stars Disappointing
Reviewed in the United States 🇺🇸 on January 26, 2023
Style: EarbudsVerified Purchase
I have owned the first-generation AirPods Pro for almost two years, I live in a Condo, and I use them daily to watch tv, with the windows open, without disturbing my neighbors. The AirPods Pro is great because I can listen to whatever tv program or subscription service (Netflix, Amazon Plus, HULU, Alexa, etc.) in surround sound; anywhere in the house. No matter what I am doing, when I am vacuuming, I switch them to noise-canceling mode and never miss any audio from my tv. I loved my AirPods Pro until I lost the right AirPod. I searched everywhere and tried to find my device but couldn't locate my right Airpod.

So I decided to order the new AirPods Pro Second Generation. When I can get them to work with my tv (I have to reset them one out of three times), noise cancellation, sound quality, and battery life are all great, but their volume output, compared to the first-generation Airpods, is very low. Furthermore, when I switch to different media (Netflix, Amazon Plus, HULU, Alexa, etc.), the AirPods Pro Second Generation either loses sound entirely, or the sound starts skipping. The Airpods and Samsung software are up to date. I don't use my AirPods exclusively with my iPhone. The performance in my environment was so bad that I was inspired to resume the search for my missing right Airpod (I found it).

Before you purchase, I recommend you enter "AirPods pro-second-generation Samsung tv" into your favorite search engine.
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E Scrima
2.0 out of 5 stars Comfort or Durability? You'll have to give one up
Reviewed in the United States 🇺🇸 on March 8, 2023
Style: EarbudsVerified Purchase
If you find yourself wearing these all day long - they are way more comfortable. The noise cancellation feature is AMAZING! However - I would save myself $100 and go with Air Pod 2nd Generation. Why you ask? I threw my Air Pod 2nd Gen in my brief case about a month ago and they still have a battery charge. I charged my Air Pod Pro 2nd Gen this morning and six hours later the right one is at 60% and the left is is at 10% - how does that work? Does my left ear listen harder than my right? I only used them for one 30 minute phone call. Battery life on case and pods DOES NOT meet my expectation and certainly not getting six hours of listening time or 30 hours of charge time. Previous version of air pods - I could go weeks on a charge (buds and case) based on minimal daily usage. Not worth the extra money for some ear tips.
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jack-of-all-trades
2.0 out of 5 stars Horrendous connection problems with iPhone
Reviewed in the United States 🇺🇸 on November 20, 2022
Style: EarbudsVerified Purchase
I've had these for a couple months now and I rarely use them because of the constant issues with connection. If someone calls, it takes up to 30 seconds for the AirPods to properly connect and allow me to talk, but of course by then the other party has hung up. I called Apple support and was ultimately asked to mail them in, and they returned a different pair to me. Same problem.

I was then contacted by Apple Care and spent almost three hours on the phone explaining my issue and running diagnostics. I was told a firmware update and/or iPhone software update would be forthcoming. This was true, and both were updated. But the same problem persists, and is in fact a bit worse now.

I can say "Hey Siri" and the phone responds, but Siri is talking through the phone and not the AirPods. I have had disconnections while listening to music. This is embarrassing for an Apple product.

I do like the sound and love the different modes (transparency, noise cancelling), hence two stars instead of one, but the product is so unusable I have gone back to my old AirPods. This has been incredibly frustrating and now I feel like I am stuck with an expensive product.

By the way, I have an iPhone XS, but not sure if that is related to the problem or not.
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John D Herner 1st
2.0 out of 5 stars Just won’t fit
Reviewed in the United States 🇺🇸 on April 25, 2023
Style: EarbudsVerified Purchase
No matter which size earbud I use, these things just won’t stay in my ears. I thought I had 30 days to return just like everything else I buy on Amazon. Nope.. you only get two weeks with these. I have had them for 3 weeks as I tried each size. Too bad for me, now I am stuck with them. Be sure to read everything in the listings.

They do sound amazing. If only I could wear them. Too afraid I might lose one. :(
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Amazon Customer
2.0 out of 5 stars Connection issues
Reviewed in the United States 🇺🇸 on March 6, 2023
Style: EarbudsVerified Purchase
I’ve tried every troubleshooting trick that I could find on apple, google and YouTube. When they work, they’re pretty cool but they’re NOT what they’re cracked up to be! I’ve had 10$ ones that were seriously just as good on sound & WAY BETTER on connection! I missed my return window bc my husband has been in the hospital for two months now and I didn’t have a chance to drive 3 hours home to go through the return process and the original packaging is there… for this price, they should have no issues. The wired ear buds that came with my iPhone are way better but of course the cord is frustrating… I’ll be selling them when I return home or seeing if I can trade them in with apple or my phone company, idk…
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